Refund and dispute policy
Clear handling for billing errors and service concerns.
Last updated August 24, 2026
Docket monthly charges
Docket Core is billed monthly in advance. Charges for a billing period that has started are not normally refundable or prorated because access remains available through the paid period after cancellation. A refund or partial refund may be provided to correct a confirmed billing error or where required by applicable law.
Seat and scope changes
Not using an enabled driver account during a billing period does not create a refund. Customers should request seat changes before the next renewal. Custom integrations, migration, automation, and other separately scoped work follow the refund and payment terms in the applicable written agreement.
Consulting services
Unless the applicable written agreement says otherwise, unearned prepaid consulting amounts are refundable after deducting completed work, approved work reasonably committed before the request, and approved non-refundable third-party costs. We do not offer a blanket satisfaction guarantee. Service concerns are reviewed against the accepted scope, work records, and applicable law.
No physical goods or shipping returns
Pillai Consulting Inc. does not sell or ship physical goods through this website, so merchandise-return and shipping-refund procedures do not apply.
Billing errors and disputes
Contact support with the customer name, invoice or Stripe charge date, amount, service or product, and reason for the concern before initiating a payment dispute where practical. We will review the concern promptly and keep the customer informed. Confirmed billing errors will be corrected or refunded without limiting rights available under applicable law.
How approved refunds are issued
Approved card refunds are normally returned through Stripe to the original payment method. Bank processing times are outside our control. Other approved refunds are returned using a reasonable method agreed with the customer.
Contact
Questions or requests may be sent to support@pillai.ca. Pillai Consulting Inc. is based in Alberta, Canada.